FAQs | How to buy your Grocery Online?
View and book your delivery slot at any time, by clicking Choose a delivery slot'. You can also choose a slot after you've finished choosing your items, before you've clicked on 'checkout'. You'll be shown the available delivery slots. Select an available slot to book your delivery date and time. The delivery slot will be held for two hours, to give you time to complete your shop and confirm your order
You can click on our Promotions tab to see all of our latest special offers. In your 'Favourites' section you can also see some special offers we think you may be interested in.
When you've finished your shop, select the 'Check out' button in the basket area. Make sure your delivery address details are correct, and select the delivery time you prefer. At checkout you can review all the products you've bought by clicking 'View full basket' button. At this point, you can amend any of the details in your basket, such as quantities. Then, check through the rest of your delivery details, and select 'Proceed to payment' button. Lastly, fill in your payment details, only Cash on Delivery as of now and select 'Confirm your order' button. Now it's time to put your feet up and relax. Remember, your first time will usually be the most complicated. Next time there will be fewer forms to fill in, and you'll be able to use 'Favorites' to create your shopping list more quickly.
You can advise your Personal Shopper what to do if any of your products are unavailable and what to pick as a substitute. Click the 'view full basket' button on the right of the screen at the bottom of your basket. You'll see your basket displayed.
At Metro we strive to make your life a little easier through our service. There are a number of people involved in your shopping trip, all of whom are dedicated to making sure you receive great service and quality. Our expertly trained shoppers pick the freshest produce and the longest sell by dates. They carefully select fruit and vegetables as if they were shopping for themselves and ask the question 'would I buy it?' to ensure you get the shopping of the highest quality. You can also specify substitutions or write notes to your picker, for example 'Equal-sized portions please'. When packing your produce, our team is trained to separate food from non-food, chilled from frozen and put heavy items at the bottom, to avoid any squashing. We also store all products in climate-controlled areas, even in our vans. This means your shopping is delivered in best condition and always arrives at the correct temperature. Our helpful drivers will deliver your shopping to wherever you choose, whether it's your front door or your fridge door. Please note that substitution preferences and picker notes are only available (at the moment) on the website.
The easiest way to adjust the amount of items is by clicking the 'View full basket' button on the right of the screen (at the bottom of your basket). If you're using our mobile app then just tap the basket icon in the top right hand corner. This will display all the items you have in your basket and their quantities. Find the product you want to adjust and click the increase (+) or decrease (-) buttons to change the amounts in your basket. Remember, it may take a moment to update the basket price.
PAYMENTS AND CHECKOUT
We aim to always show the same price online as we do in store. Although there may sometimes be discrepancies as we advertise promotions one day in advance in order to show you upcoming deals.
The price you'll pay for products is the price of the product on the day of delivery / collection across both online and in store purchases. You will also pay for your delivery on the day of delivery /collection.
The minimum basket charge is a PKR 99 charge that is added to all online orders where the basket value is under PKR 2000. At Metro, we are committed to maintaining the highest standards when picking, packing and delivering customer orders and so there are costs associated to doing so. Smaller baskets mean that these costs are unsustainable which is why we have the minimum basket surcharge. This charge ensures that we can continue to offer a great service through our Home Delivery Services. If your basket is under PKR 2000 when you checkout, the minimum basket charge applies whether you're shopping on desktop, mobile, or tablets and whether your shopping is being delivered to your home (whichever delivery slot you've selected), a store or another location.
Please note that the basket charge on minimum delivery order might be removed as per promotional campaigns.
Don't worry though, if Metro make substitutions, or you refund a product(s) and your order total then drops under PKR 2000 you won't be charged. Equally, if your whole order is refunded for any reason, the minimum basket charge will be refunded at the same time.To avoid the minimum basket charge, just make sure your basket total is PKR 2000 or more when you complete your checkout.
Once you've checked out, you'll receive a confirmation e-mail, detailing all the products, quantities and guide prices in your order. Our customer service call center will give you a full delivery note with details of all the products you've bought, including substitutions and unavailable products. If you have any queries about substitutions or out of stock items, you can ask our customer care at (042) 111-0-METRO
When your shopping is delivered, you'll be given a detailed order receipt by the delivery driver.
Metro provides you the convenience to pay after the products are delivered at your doorstep. Once you are satisfied with the products delivered. You can pay by either cash or by card. We accept all types of cards.
Metro follows open box policy to deliver your goods. This gives you the liberty to return any product there and then if you are not satisfied with it. The delivery man will take the returned products back and you will not be charged for them.